Tyne & Wear Public

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Newcastle Local News


Email from NEXUS re changes to Quaylink Services (23 June 2015)


From: Andrew McGuinness [mailto:[email protected]]

Sent: 23 June 2015 11:41

Subject: Changes to Quaylink Services


Dear Stakeholder,


I am writing to update you on the future of Quaylink Services Q1 and Q2, following the letter sent to you in January advising of forthcoming changes.


The Quaylink bus routes in Newcastle and Gateshead have been built into a successful service supporting local businesses and communities.  Launched through a unique partnership between Newcastle City Council, Gateshead Council and Nexus in 2005 the award-winning route now carries almost 900,000 people a year.


The current contract to operate Quaylink on behalf of the partners is soon to expire.  From 26 July 2015 Go North East, which is now the contractor, will instead operate daytime journeys as a commercial concern.  Nexus will pay Go North East to provide journeys in the morning peak (before 8am) and evening, using funds from local councils.


Go North East has decided to combine the Quaylink routes with existing routes in other parts of Newcastle and Gateshead.  There will be reduced frequency on Quaylink, but more direct connections for people living or working along the routes.  We received strong feedback from local stakeholders that they wanted to see the Quaylink brand retained and I am pleased to say, following discussion with Go North East, that this will be the case.


The changes are summarised below:


Existing service Q1


Service Q1 - which presently operates from Newcastle Central Station via the Swing Bridge to Gateshead will be merged with services 51/52 from Gateshead Interchange to Wrekenton.   Buses will be numbered Q1 and Q2 depending which direction they are going, with a frequency through the central area every 15 minutes during the day.


Existing service Q2


Service Q2 which presently operates Haymarket – St Peters Basin via Quayside will be replaced by new Service Q3.  This new service will combine the current Q2 and also the X40 which operates from the City Centre to Great Park.  The new service will operate every 15 minutes in the main daytime period and will operate St Peters Basin – Quayside – City Centre – Gosforth – Great Park.


I am pleased to say that Go North East will retain the Quaylink name and yellow brand identity in a modified form on both routes.    The company will be providing publicity,  timetable materials and details of its fares for the revised services.  Information will also be available on their website http://www.simplygo.com/all-services/quaylink and the Quaylink buses themselves.


Nexus provides information at bus stops along the route and we will be retaining a bespoke identity for Quaylink timetables, including local area maps, at appropriate bus stops for the visitor market along the route.


Should you have any questions please contact me directly.


Kind Regards

Andrew McGuinness

Community Relations Officer

Nexus, Nexus House, 33 St James Boulevard, Newcastle Upon Tyne. NE1 4AX

Tel:    (0191) 203 3459                 Mob:    07921581885




Any views or opinions expressed by the sender of this message do not


necessarily represent those of Nexus.